TKS Customer Information
809 Area Code Scam
As of: 2008-09-12
Long distance dialing scams have been know to originate from area codes 809, 284, and 876. If a scam number is unknowing dialed, the caller is charged a higher-than-normal per minute rate for the call.
Recently e-mails on this topic have been circulating online. Very often these e-mails are spamming scams forwarded by spammers under the pretext of "useful consumer information: Do not dial 809".
TKS advises customers to:
- Return phone calls to known numbers.
- Exorcize caution with e-mails from unknown senders; it is very often best not to forward, reply to, or open attachments.
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809, 284, and 876 are in fact the area codes for the Dominican Republic, British Virgin Islands, and Jamaica respectively. Not part of this scam are standard phone numbers in these counties. The vast majority of telephone numbers in these area codes are in fact entirely legitimate.
The 809 scam typically involves baiting the consumer to make a phone call to a foreign service number, without disclosing the cost of the call. This is very often done by leaving a message on an answering machine requesting a callback in order to claim a “prize” or to find out about a “sick” or “injured” relative.
With their 3-digit area code, the scam numbers are easily mistaken for a regular US telephone number. Because telephone records will indicate that the disputed number was initiated or dialed from the consumer’s phone line, it can sometimes be difficult to contest the charges stemming from these scams.
CT1+ and CT2 cordless phones banned as of 2009
As of: 2008-09-01
The German Federal Network Agency, the Bundesnetzagentur, has implemented a ban on the use of CT1+ and CT2 cordless telephones as of January 01, 2009.
As of 2009, only cordless telephone devices that utilize the modern DECT standard (Digital Enhanced Cordless Telecommunications) may be used in Germany.
The radio frequency range of “first generation” CT1+ and CT2 cordless phones will no longer be assigned to this type of consumer electronics device. (CT1+: 885 - 887 and 930 - 932 MHz / CT2: 864.1 - 868.1 MHz).
CORDLESS TELEPHONE FACTS
- Only DECT cordless telephones may be used in Germany starting January 01, 2009. (Note: always dispose electronic devices in accordance with local waste and recycling regulations.)
- It illegal to use North American/U.S.A. cordless phones in Germany.
- How do you determine what type of cordless phone you have? Check the product ID tag on the device, consult the owner’s manual, or if no documentation is available contact the manufacturer.
- Be cautious with phones sold at flea markets or that “came with the house”. These phones may not necessarily use the DETC standard.
You could face stiff penalties if you do use a phone that does not comply with German radio frequency regulations.
Additional information can be found at the website of the Federal Network Agencey or Bundesnetzargentur [click here], including a cordless telephone “Info Sheet” in German: InfoBlatt - Schnurlose Telefone [click here]
PRICE CHANGE
As of: 2006-12-20
T-VoteCall Numbers
The following price changes for T-VoteCall numbers with prefixes 0137 and 0138 will go into effect as of 01 JAN 2007 for all T-Net and T-ISDN residential phone services.
Calls to 0137-1 and -5
Prior: 12 Cent/call
New: 14 Cent/call
Calls to 0137-2, -3, and -4
New: 14 Cent/minute
Calls to 0137-6
Prior: 24 Cent/call
New: 25 Cent/call
Calls to 0137-8 and -9
Prior: 49 Cent/call
New: 50 Cent/call
Calls to 0137-7
Prior: 98 Cent/call
New: 1.00 Euro/call
Calls to 0138
New: 14 Cent/minute
NOTE: All prices are in Euro and include applicable sales tax.
New programming on Movie 1
As of: 2006-11-21
Beginning December 01, 2006 Movie 1 will expand its programming lineup to include live coverage of Deutsche Fußball Liga soccer games.
Movie 1 will still deliver a terrific selection of Hollywood movies to your home every month, but now you’ll also be able to tune-in and catch Germany’s top rated Bundesliga soccer teams in action - live!
TKS’s monthly Movie 1 program guide will list all of the movies and will also let you know when games are scheduled. Typically the games will be broadcasted at various times on Fridays, Saturdays and Sundays, depending on the league’s playing schedule.
To get more information on Germany’s Bundesliga Fußball, plus game schedules, scores and current standings, visit the English language Bundesliga homepage at www.bundesliga.de/en/
CLICK HERE for the English language Bundesliga homepage.
Movie 1 will still deliver a terrific selection of Hollywood movies to your home every month, but now you’ll also be able to tune-in and catch Germany’s top rated Bundesliga soccer teams in action - live!
TKS’s monthly Movie 1 program guide will list all of the movies and will also let you know when games are scheduled. Typically the games will be broadcasted at various times on Fridays, Saturdays and Sundays, depending on the league’s playing schedule.
To get more information on Germany’s Bundesliga Fußball, plus game schedules, scores and current standings, visit the English language Bundesliga homepage at www.bundesliga.de/en/
CLICK HERE for the English language Bundesliga homepage.
AOL Email failure
As of: 2006-07-06
As of 27.06.2006, the America Online (AOL) mail server is not forwarding TKS Emails to their Email subscribers.
This means that as of 27.06.2006, TKS customers that use an AOL Email account have not received their TKS Bills Via Email. The delivery failure also applies to confirmations.
TKS did in fact send the bills and confirmations out. The failure to receive the TKS Bill Via Email only applies to AOL Email subscribers. All other TKS Bills Via Email subscribers that do not use AOL mail, did receive their bills on the original date of issuance.
TKS will resend the all Email correspondence to the affected customers.
This means that as of 27.06.2006, TKS customers that use an AOL Email account have not received their TKS Bills Via Email. The delivery failure also applies to confirmations.
TKS did in fact send the bills and confirmations out. The failure to receive the TKS Bill Via Email only applies to AOL Email subscribers. All other TKS Bills Via Email subscribers that do not use AOL mail, did receive their bills on the original date of issuance.
TKS will resend the all Email correspondence to the affected customers.
Tariff update - elimination of AktivPlus
As of: 2006-06-27
The AktivPlus local and long distance tariff will be phased-out as of July 24, 2006. TKSSnap! customers that currently subscribe to this special tariff as part of their T-Net or T-ISDN telephone service will therefore automatically be switched-over to a new tariff. Please refer to the tariff chart below.
As new telecommunication solutions become available, it is necessary for service providers to periodically update tariffs and restructure certain service options. Therefore, if you are an existing AkivPlus subscriber, expect a change you current monthly fee and certain calling rates. The telephone number will not change and there is no customer cost or fee associated with the actual tariff transfer however your telephone calls will be billed under the new service plan as of July 24, 2006.
Other service plans are currently available. If you would like to choose an alternate tariff, please place your request at a local TKSShop or through the TKS Hotline no later than July 12, 2006.
As new telecommunication solutions become available, it is necessary for service providers to periodically update tariffs and restructure certain service options. Therefore, if you are an existing AkivPlus subscriber, expect a change you current monthly fee and certain calling rates. The telephone number will not change and there is no customer cost or fee associated with the actual tariff transfer however your telephone calls will be billed under the new service plan as of July 24, 2006.
Other service plans are currently available. If you would like to choose an alternate tariff, please place your request at a local TKSShop or through the TKS Hotline no later than July 12, 2006.
| Automatic tariff changes -AktivPlus | ||
|---|---|---|
| Existing Telephone Tariff | New Telephone Tariff | Description of new Tariff (all prices include tax) |
| T-Net with AktivPlus | T-Net Call Time | T-Net Call Time EUR 19.95 basic monthly fee - 120 free calling minutes for city and Germany-wide calls - after the first 120 minutes, rates are between 1.5 and 4.6 cent/min. for city and Germany-wide calls - the rate to mobile phone networks is between 20.6 and 22.8 cent/min. - international calls start at 12.3 cent/min. |
| ISDN Komfort with AktivPlus | T-ISDN Call Time | T-Net Call Time EUR19.95 basic monthly fee - 120 free calling minutes for city and Germany-wide calls - after the first 120 minutes, rates are between 1.5 and 4.6 cent/min. for city and Germany-wide calls - the rate to mobile phone networks is between 20.6 and 22.8 cent/min. - international calls start at 12.3 cent/min. |
| ISDN Standard with AktivPlus | T-ISDN Call Time | T-ISDN Call Time EUR 27.95 basic monthly fee - 240 free calling minutes for city and Germany-wide calls - after the first 240 minutes, rates are between 1.5 and 4.6 cent/min. for city and Germany-wide calls - the rate to mobile phone networks is between 20.6 and 22.8 cent/min. - international calls start at 12.3 cent/min. |
| T-Net with AktivPlus xxl Sunday | T-Net Call XXL | T-Net Call XXL EUR 24.95 basic monthly fee - free city and Germany-wide calls on weekends and holidays to calls to the Deutsche Telekom telephone network - outside of this time, rates are between 1.5 and 3.9 cent/min. for city and Germany-wide calls - the rate to mobile phone networks is between 15.9 and 17.9 cent/min. - international calls start at 4.6 cent/min. |
| T-Net 100 with AktivPlus xxl Sunday | T-Net Call XXL | T-Net Call XXL EUR 24.95 basic monthly fee - free city and Germany-wide calls on weekends and holidays to calls to the Deutsche Telekom telephone network - outside of this time, rates are between 1.5 and 3.9 cent/min. for city and Germany-wide calls - the rate to mobile phone networks is between 15.9 and 17.9 cent/min. - international calls start at 4.6 cent/min. |
| ISDN Komfort with AktivPlus xxl | T-ISDN Call XXL | T-ISDN Call XXL € 32.95 basic monthly fee - free city and Germany-wide calls on weekends and holidays to calls to the Deutsche Telekom telephone network - outside of this time, rates are between 1.5 and 3.9 cent/min. for city and Germany-wide calls - the rate to mobile phone networks is between 15.9 and 17.9 cent/min. - international calls start at 4.6 cent/min. |
| T-Net AktivPlus xxl | T-Net Call XXL | T-Net Call XXL EUR 24.95 basic monthly fee - free city and Germany-wide calls on weekends and holidays to calls to the Deutsche Telekom telephone network - outside of this time, rates are between 1.5 and 3.9 cent/min. for city and Germany-wide calls - the rate to mobile phone networks is between 15.9 and 17.9 cent/min. - international calls start at 4.6 cent/min. |
| T-Net with AktivPlus Mobile and International | na | na |
| T-Net 100 with AktivPlus for T-Net 100 | T-Net Call Time | T-Net Call Time EUR 19.95 basic monthly fee - 120 free calling minutes for city and Germany-wide calls - after the first 120 minutes, rates are between 1.5 and 4.6 cent/min. for city and Germany-wide calls - rates to mobile phone networks is between 20.6 and 22.8 cent/min. - international calls start at 12.3 cent/min. |
Important tariff changes for international telephone calls.
As of: 2006-02-24
As of May 01, 2006, there will be a change in price structure for the additional charges associated with calling foreign or non-German mobile telephone networks and special foreign numbers. The group of effected countries are noted with *, ** and *** on the pricelist. The regular base prices for three country groups remain unchanged.
New in group 1 (17 cent additional charge per started minute) are: Barbados, Belize, Botswana, Cayman Islands, Dominica, Guyana, Liberia Nigeria, Sierra Leone, St. Kitts and Nevis.
New in group 2 (25 cent additional charge per started minute) are: Grenada, Honduras, St. Vincent and the Grenadines and Swaziland. The changes do not apply to the connections with Call Profi/T Net, Call Profi/T ISDN and Call Profi access as well as business accesses. Information regarding changes with these connections will be published separately.
If you do not agree with the changes, you may dispute them in writing. Your objection must have been received by TKS within six weeks. The changes shall be considered authorized if you do not contest them in writing within this time period. Please understand that TKS can inform you of only new contract conditions.
New in group 1 (17 cent additional charge per started minute) are: Barbados, Belize, Botswana, Cayman Islands, Dominica, Guyana, Liberia Nigeria, Sierra Leone, St. Kitts and Nevis.
New in group 2 (25 cent additional charge per started minute) are: Grenada, Honduras, St. Vincent and the Grenadines and Swaziland. The changes do not apply to the connections with Call Profi/T Net, Call Profi/T ISDN and Call Profi access as well as business accesses. Information regarding changes with these connections will be published separately.
If you do not agree with the changes, you may dispute them in writing. Your objection must have been received by TKS within six weeks. The changes shall be considered authorized if you do not contest them in writing within this time period. Please understand that TKS can inform you of only new contract conditions.
Price Reduction - Lower Price For Calls To Mobile Phones
As of: 2006-02-01
As of December 15 2005, TKS has lowered the price of phone calls to German mobile phones, including the T-Mobile, Vodaphone, O² and E-Plus networks.
| | T-Mobile & Vodafon | E-Plus & O2 Germany |
|---|---|---|
| Telephone Service (T-Net/ISDN) | new price (old price) | new price (old price) |
| Call Plus & Call Time | 0.206* (0.232*) | 0.228* (0.257*) |
| Call XXL & Call XXL Freetime & Call XXL Fulltime | 0.159* (0.179*) | 0.179* (0.199*) |
| Call AktivPlus | - (-) | 0.228* (0.246*) |
| *Prices in EURO per started minute. |
TKS Bills Via Email
As of: 2005-09-19
The new cost-free and effective alternate to snail mail / conventional mail!
Beginning September 19, 2005 all TKS customers can request to receive their TKS bills via Email.
With the TKS bills via Email program, your monthly statements will be instantaneously forwarded in PDF format to the Email account of your choice. This program will add comfort, convenience and security to your TKS service as there is no delay or waiting for postal delivery.
This free service is available to all subscribers of TKSSnap! telephone service, Cable TV and Cable Highspeed. At this time, bills via Email is not available for Ramstein Cable Phone customers.
To receive your bills via Email, simply log-on anywhere in the world to a computer that will give you access to your Email account and open the attachment. You will always have the option of printing out a hardcopy of your invoice and archiving it as you would any other conventional bill.
To request TKS Bills via Email, fill out the on-line form or visit your local TKSShop.
Additional guidelines and information regarding the terms and conditions of this program can be obtained at TKS Bills Via Email.
If you have any additional questions please contact the TKS Hotline at:
01804 857 762 (0.24 EUR/call)
Beginning September 19, 2005 all TKS customers can request to receive their TKS bills via Email.
With the TKS bills via Email program, your monthly statements will be instantaneously forwarded in PDF format to the Email account of your choice. This program will add comfort, convenience and security to your TKS service as there is no delay or waiting for postal delivery.
This free service is available to all subscribers of TKSSnap! telephone service, Cable TV and Cable Highspeed. At this time, bills via Email is not available for Ramstein Cable Phone customers.
To receive your bills via Email, simply log-on anywhere in the world to a computer that will give you access to your Email account and open the attachment. You will always have the option of printing out a hardcopy of your invoice and archiving it as you would any other conventional bill.
To request TKS Bills via Email, fill out the on-line form or visit your local TKSShop.
Additional guidelines and information regarding the terms and conditions of this program can be obtained at TKS Bills Via Email.
If you have any additional questions please contact the TKS Hotline at:
01804 857 762 (0.24 EUR/call)
On-base convenience - free of cost bill payment
As of: 2005-09-13
TKSSnap! telephone bills can now be paid at any TKSShop!
TKS has now added yet another feature to our unique TKSSnap! English language telephone service: bill payment at a TKSShop.
Now all you have to do is simply go to one of the TKSShops in your community instead of the bank or Post office to take advantage of this new payment option.
When you pay at a TKSShop, there are no processing fees and your payment will be immediately credited to your customer account.
Lost or misplaced your bill? Don’t have the bill with you?... No problem!
All that you need to make a payment is your military I.D. card - a copy of your invoice is not required. All forms of payment normally accepted at a TKSShop, including US Dollars and Euro, are accepted.
In order to pay your telephone bills at a TKSShop, you must be a TKSSnap! customer and a military I.D. card holder with access to American military installations where the TKSShops are located. TKS cannot accept payments for other German service providers, such as Deutsche Telekom, or at any of our TKS agency affiliates.
If you would like more information, please call the TKS Hotline at 01804 857 762 (0.24 EUR/call) or visit your local TKSShop.
TKS has now added yet another feature to our unique TKSSnap! English language telephone service: bill payment at a TKSShop.
Now all you have to do is simply go to one of the TKSShops in your community instead of the bank or Post office to take advantage of this new payment option.
When you pay at a TKSShop, there are no processing fees and your payment will be immediately credited to your customer account.
Lost or misplaced your bill? Don’t have the bill with you?... No problem!
All that you need to make a payment is your military I.D. card - a copy of your invoice is not required. All forms of payment normally accepted at a TKSShop, including US Dollars and Euro, are accepted.
In order to pay your telephone bills at a TKSShop, you must be a TKSSnap! customer and a military I.D. card holder with access to American military installations where the TKSShops are located. TKS cannot accept payments for other German service providers, such as Deutsche Telekom, or at any of our TKS agency affiliates.
If you would like more information, please call the TKS Hotline at 01804 857 762 (0.24 EUR/call) or visit your local TKSShop.
Introduction of a new internet service: TKSSurf!
As of: 2005-07-04
Dear TKSSnap! customer,
It gives us great pleasure to announce the introduction of a new internet service that is now available exclusively to all TKSSnap! customers:
TKSSurf!
TKSSurf! internet service is cost effective, and with an English language platform, is easy to use.
TKSSurf! standard features include:
T-Online dsl subscribers can transfer to TKSSurf! dsl free of charge!
To get TKSSurf! visit your local TKSShop or agency.
For more information call our Hotline: 01804 857 762 (0.24 EUR / per call).
With kind regards,
TKS Telepost Kabel-Service Kaiserslautern GmbH & Co. KG
It gives us great pleasure to announce the introduction of a new internet service that is now available exclusively to all TKSSnap! customers:
TKSSurf!
TKSSurf! internet service is cost effective, and with an English language platform, is easy to use.
TKSSurf! standard features include:
- no activation fee
- pre-activated packages
- dsl flat rates starting at EUR 14,95
- plans available with no minimum contract duration
T-Online dsl subscribers can transfer to TKSSurf! dsl free of charge!
To get TKSSurf! visit your local TKSShop or agency.
For more information call our Hotline: 01804 857 762 (0.24 EUR / per call).
With kind regards,
TKS Telepost Kabel-Service Kaiserslautern GmbH & Co. KG
Important Regarding Directory Enquiries (your Name and Address)
As of: 2005-06-07
With the new Telecommunication Laws, an additional service, known as "Reverse Search" can now be offered in Germany. This means that a caller to Directory Enquiries, instead of offering your name and or address and being provided with your telephone number, can now offer your telephone number and be provided with your name and address.
Obviously, only the information that you have provided and authorised, is forwarded to the caller.
You can cancel your inclusion in the Telephone Directory (Reverse Search only) automatically when you call from the number that you wish to exclude 0137 5103 300 (0.12€ per call). Please note that a call from an T-ISDN connection will exclude all the numbers available for this connection.
Obviously, only the information that you have provided and authorised, is forwarded to the caller.
You can cancel your inclusion in the Telephone Directory (Reverse Search only) automatically when you call from the number that you wish to exclude 0137 5103 300 (0.12€ per call). Please note that a call from an T-ISDN connection will exclude all the numbers available for this connection.
Important Information about Contract Changes
As of: 2005-05-01
Due to a decision from the regulating organization for Telecommuncation, City and Germany wide connections from T-Net and T-ISDN to connections provided by other Communication Companies, now entail higher costs. Effective 05/01/05 there will be an additional charge for City and Germany wide connections to these numbers. This additional charge for City con-nections (Evening Tariff) will be €0,008 for every commenced 240 seconds.
For City connections (Day Tariff), the additional cost will be €0,004 for every commenced 90 seconds. For Germany wide connections, (the whole day) there is an additional cost of €0,002 for every commenced minute.
For the special tariffs of AktivPlus xxl, AktivPlus basis calltime 120, enjoy, AktivPlus xxl Sunday, AktivPlus, AktivPlus basis or the offers T-ISDN xxl, T-Net xxl, T-ISDN calltime 120, T-Net calltime 120, T-ISDN enjoy, T-Net enjoy, T-ISDN xxl Sunday, T-ISDN xxl Sunday with T-DSL, T-ISDN 300, T-ISDN 300 with T-DSL, T-ISDN 100 and T-Net 100, from 05/01/05, there will be an additional charge for City and Germany wide connecti-ons to these numbers (whole day) €0,002 for every commenced minute. This additional cost is also valid for earlier costfree connections for the special tariffs of AktivPlus xxl and Aktiv-Plus xxl Sunday, as well as the offers T-ISDN xxl, T-Net xxl, T-ISDN xxl Sunday and T-ISDN xxl Sunday with T-DSL.
The additional cost will also be reflected in the monthly basic fee for 120 Budgetminutes of AktivPlus basis calltime 120, T-ISDN calltime 120 and T-Net calltime 120. To establish which telephone numbers are affected by these additional costs, please call 0800 330 9576 (tollfree) effective 05/01/05.
For City connections (Day Tariff), the additional cost will be €0,004 for every commenced 90 seconds. For Germany wide connections, (the whole day) there is an additional cost of €0,002 for every commenced minute.
For the special tariffs of AktivPlus xxl, AktivPlus basis calltime 120, enjoy, AktivPlus xxl Sunday, AktivPlus, AktivPlus basis or the offers T-ISDN xxl, T-Net xxl, T-ISDN calltime 120, T-Net calltime 120, T-ISDN enjoy, T-Net enjoy, T-ISDN xxl Sunday, T-ISDN xxl Sunday with T-DSL, T-ISDN 300, T-ISDN 300 with T-DSL, T-ISDN 100 and T-Net 100, from 05/01/05, there will be an additional charge for City and Germany wide connecti-ons to these numbers (whole day) €0,002 for every commenced minute. This additional cost is also valid for earlier costfree connections for the special tariffs of AktivPlus xxl and Aktiv-Plus xxl Sunday, as well as the offers T-ISDN xxl, T-Net xxl, T-ISDN xxl Sunday and T-ISDN xxl Sunday with T-DSL.
The additional cost will also be reflected in the monthly basic fee for 120 Budgetminutes of AktivPlus basis calltime 120, T-ISDN calltime 120 and T-Net calltime 120. To establish which telephone numbers are affected by these additional costs, please call 0800 330 9576 (tollfree) effective 05/01/05.