Cable TV

Back to FAQ

Q: I live in a Germany community. Can I get any cable service?

Q: Why cant I get ABC, NBC, CBS, Fox and American cable channels?

Q: Why cant we get all of the Sky channels?

Q: I am not a TKS customer, why can I receive the AFN channels?

Q: I receive the full TKS cable package but have never been billed for it. Could I be doing something illegal?

Q: Do I have to have a multi-system TV in order to get cable?

Q: What do I need to do to sign-up for cable TV?

Q: Where can I pay my bill?

Q: What type of payment is required? Can I pay in dollars, check, VISA?

Q: There seems to be several news and sports channels - why cant we get some additional entertainment channels?

Q: How long does it take to get connected?

Q: Does TKS provide cable to leased residences?

Q: I had a cable outage. Am I entitled to a refund or credit for that outage?

Q: I have the basic TKS service, how do I get to hear the new AFRTS stereo radio services?

Q: If I am deployed on orders, can cable be disconnected for the time I will be gone and then restart after I return without a fee and paperwork?

Q: When is my cable bill due?

Q: The channel outage is only for AFN (AFRTS). The cable channels are OK. Who do I call?

Q: What is the first thing I should do when I lose cable or a cable channel?

Q: Can I make partial payment on my cable bill?

Q: What if I have been disconnected. How do I get the service back?

Q: Does TKS charge for service calls?

Q: How do I terminate cable service when I am leaving?

Q: Can I pay if I don’t have my bill?

Q: Why do you disconnect the cable if the customer hasn't paid by the end of the billing month?

Q: My local TKSShop is closed. Who do I contact now?

Q: What is cable television signal theft?

Q: What do I do if I am unable to contact the local TKSShop?

Q: Who can I call when I have questions about TKS services?

Q: Can I pre-pay?

Q: Do I need a satellite dish for Kabel Digital Englisch?

Q: What is Kabel Digital Englisch?

Q: How do I find out if Kabel Digital Englisch is available in my home?

Q: My upstairs neighbor has Kabel Digital, but my apartment doesn’t even have any cable TV jacks. Can I get the service too?

Q: Does a technician need to come to my home?

Q: Can you connect more then one television set to the digital receiver?

Q: What is Kabel Digital Home?

Q: Can I use an American television set for Kabel digital Englisch?

Q: Do I need to have “analog” cable service in order to get Kabel Digital?

Q: Are the digital receiver’s menu options in English?

Q: If I overpaid or paid in advance, can I get a refund if I need to cancel?

Q: How quickly can I cancel the Kabel Digital service, and when would the cancellation go into effect?

Q: How long does it take to activate Kabel Digital Englisch?

Q: Can I get an English user’s manual for the digital receiver?

Q: Where can I sign-up for the service?

Q: DigiPac - Where can I get a DigiPac decoder?

Q: DigiPac - What’s the monthly charge and activation fee?

Q: DigiPac - Are you going to add more channels?

Q: DigiPac - Which locations have the DigiPac service and what do I need?

Q: DigiPac - I need help getting the decoder setup, who can help me?

Q: DigiPac - I’m PCSing, how do I cancel everything and get my decoder deposit back?

Q: DigiPac - I don’t want the DigiPac any more but I want keep my TKS cable service…  Do I need to cancel something? How do I get my deposit back?

Q: DigiPac - Can I have DigiPac service with Cable Highspeed?