COVID-19 | Customer Information
The COVID-19 pandemic is an ongoing and evolving situation that will require everyone’s cooperation and willingness to work together in reducing its spread and impact. And although the pandemic has impacted the way in which we conduct our personal, social, and professional lives, one thing will remain constant. And that is TKS’s steadfast commitment in providing the military community with our full range of telecommunications products and services – now and throughout this time of difficulty.
In response to the pandemic, we will be deploying additional technical resources and personnel to assist in serving you remotely through our service hotline and website live chat, enabling us to quickly and efficiently activate services and process your requests.
We ask that you stay safe and hope that we can count on your continued vigilance, understanding, and support during this time of adversity.
CEO, TKS Telepost Kabel-Service Kaiserslautern GmbH
TKS has proudly served the U.S. military community for over 25 years. And now more than ever, we remain committed to serving you.
January 11 2021 – TKS shops in Germany have reopened on a limited basis as of Monday, January 11, 2021. Please refer to our shop page for the most current information and hours of operation.
During the COVID-19 pandemic, it will not be possible to make in-person payments at a TKS shop. If you used to pay at a shop, we ask that you switch over to online payments instead. To get started, click on "myTKS" in the main navigation bar and then on "register". Then simply follow the on-screen instructions to create a free customer account with access to your online payment manager.
For TKS customers that already use our online payment system nothing has changed, please continue making your online payments as before.
Check out our TKS customer guides.