COVID-19 | Customer Information

UPDATED: 2021.04.29

A message from TKS CEO Karl-Heinz Stahl

The COVID-19 pandemic is an ongoing and evolving situation that will require everyone’s cooperation and willingness to work together in reducing its spread and impact. And although the pandemic has impacted the way in which we conduct our personal, social, and professional lives, one thing will remain constant. And that is TKS’s steadfast commitment in providing the military community with our full range of telecommunications products and services – now and throughout this time of difficulty.

In response to the pandemic, we will be deploying additional technical resources and personnel to assist in serving you remotely through our service hotline and website live chat, enabling us to quickly and efficiently activate services and process your requests.

We ask that you stay safe and hope that we can count on your continued vigilance, understanding, and support during this time of adversity.

Karl-Heinz Stahl
CEO, TKS Telepost Kabel-Service Kaiserslautern GmbH

TKS has proudly served the U.S. military community for over 25 years. And now more than ever, we remain committed to serving you.


TKS shops: operational status

April 29, 2021 – TKS shops in Germany are open on a limited basis for call and collect purchases, new signups, warranty and repairs, device pickup and returns, and cancellations. In person bill payments are currently not being accepted.

TKS shops / opening hours >>

We’re open remotely 24/7!

Please call our customer service hotline for any and all assistance: signups, cancellations, billing questions, tech support, and more.

TKS Customer Service
+49 631 3522 499

Call and Collect Service

January 27, 2021 – TKS now offers a free "call and collect" service for the purchase of mobile phones. If you would like to buy a mobile phone, simply call the TKS hotline to reserve the device. Then just go to the shop that you designated and pick up your new phone.

Call and collect is available at all TKS shops in Germany and is free of charge for all ID card holders 18 and over. Devices are available with or without a service plan so even if you're not a TKS subscriber, you can use our call and collect service to get your next mobile phone.

Shop mobile phones >>

TKS Call and Collect Service
Call: M - F | 8:00 - 18:00
0631 3522 499

Online Billing & Payments

During the COVID-19 pandemic, it will not be possible to make in-person payments at a TKS shop. If you used to pay at a shop, we ask that you switch over to online payments instead. To get started, click on "myTKS" in the main navigation bar and then on "register". Then simply follow the on-screen instructions to create a free customer account with access to your online payment manager.

For TKS customers that already use our online payment system nothing has changed, please continue making your online payments as before.

Need help with online payments?

Check out our TKS customer guides.

How to login and make online payments

payment guide

How to create and pay with a payment alias

alias guide

How to use an alias as automated payment

automated payments

What's my TKS service password

service password


  • 1Standard dialing rates to the German fixed network apply.

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