TKS

COVID-19 | Customer Information

UPDATED: 2021.01.11

A message from TKS CEO Karl-Heinz Stahl

The COVID-19 pandemic is an ongoing and evolving situation that will require everyone’s cooperation and willingness to work together in reducing its spread and impact. And although the pandemic has impacted the way in which we conduct our personal, social, and professional lives, one thing will remain constant. And that is TKS’s steadfast commitment in providing the military community with our full range of telecommunications products and services – now and throughout this time of difficulty.

In response to the pandemic, we will be deploying additional technical resources and personnel to assist in serving you remotely through our service hotline and website live chat, enabling us to quickly and efficiently activate services and process your requests.

We ask that you stay safe and hope that we can count on your continued vigilance, understanding, and support during this time of adversity.

Karl-Heinz Stahl
CEO, TKS Telepost Kabel-Service Kaiserslautern GmbH

TKS has proudly served the U.S. military community for over 25 years. And now more than ever, we remain committed to serving you.


NEWS & ANNOUNCEMENTS

TKS shops are open

January 11 2021 – TKS shops in Germany have reopened on a limited basis as of Monday, January 11, 2021. Please refer to our shop page for the most current information and hours of operation.

TKS shop locations>>

We’re open remotely 24/7!

Please call our customer service hotline for any and all assistance: signups, cancellations, billing questions, tech support, and more.

TKS Customer Service
+49 631 3522 499
service@tkscable.com


Online Billing & Payments

During the COVID-19 pandemic, it will not be possible to make in-person payments at a TKS shop. If you used to pay at a shop, we ask that you switch over to online payments instead. To get started, click on "myTKS" in the main navigation bar and then on "register". Then simply follow the on-screen instructions to create a free customer account with access to your online payment manager.

For TKS customers that already use our online payment system nothing has changed, please continue making your online payments as before.

Need help with online payments?

Check out our TKS customer guides.

How to login and make online payments

payment guide

How to create and pay with a payment alias

alias guide

How to use an alias as automated payment

automated payments

What's my TKS service password

service password

 

  • 1Standard dialing rates to the German fixed network apply.

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