TKS Customer Information | COVID-19

UPDATED: 2020.05.29

A message from TKS CEO Karl-Heinz Stahl

The COVID-19 pandemic is an ongoing situation that will require everyone’s cooperation and will to work together in reducing its spread and impact. At TKS, our continued and ongoing mission is to serve the military community, providing quality products and essential services to service members and their families – especially during this time of adversity.

And although the future still holds many challenges and uncertainties, I remain hopeful. For example, the reopening of our TKS shops is an encouraging development that will provide customers with both convenience and also a certain amount of day-to-day “normalcy” – something that we can all use right now!

Even though our shops have reopened, we will extend the deployment of additional resources and personnel at our customer service hotline. We are very pleased and encouraged by your response and feedback and will continue in making it easier than ever to get connected with TKS, while staying at home.

I am also encouraged by the ongoing partnership and cooperation that we have with local military leadership, the Exchange, and with service members in all of the communities that we serve. Stay safe and thank you for your support.

Karl-Heinz Stahl
CEO, TKS Telepost Kabel-Service Kaiserslautern GmbH

TKS has proudly served the U.S. military community for over 25 years. And now more than ever, we remain committed to serving you.


TKS shops have reopened

May 26, 2020 – TKS shops across Germany are now open and ready to serve you. However because of ongoing health and safety precautions, our shops will typically accommodate one customer at a time, and in some locations on an appointment-only basis.

In the interest of making shop visits as streamlined and efficient as possible, we ask that existing customers continue to make online instead of in-person payments, and to use the TKS hotline as the main point of contact for any routine service-related questions.

For a current list of locations and hours of operation, please visit our “shops” page. >>

We're open 24/7!
TKS customer service hotline

+49 631 3522 499

sales • service • support

For existing TKS customers

If you need any assistance, please contact our service line. We are adding additional personnel to make it quicker and easier to accommodate your requests. If you need help with bill payments, scroll down to learn about making online payments.

For new arrivals in Germany

TKS shops are once again open and are ready to get you connected! Please go to our shops page to check on the hours of operation as they are subject to change. You can also sign up for service right over the phone – give us call or use the live chat to get started.

Billing & Payments

For the time being, it will not be possible to make in-person payments at a TKS shop. If you used to pay at a shop, we ask that you switch over to online payments instead. To get started, click on "myTKS" in the main navigation bar and then on "register". Then simply follow the on-screen instructions to create a free customer account with access to your online payment manager.

For TKS customers that already use our online payment system nothing has changed, please continue making your online payments as before.

Need help with online payments?

Check out our TKS customer guides.

How to login and make online payments

payment guide

How to create and pay with a payment alias

alias guide

How to use an alias as automated payment

automated payments

Get connected over the phone

When you need to get connected, just give us a call Monday through Friday, 8:00-18:00 Central European Time, a TKS service representative would be glad to assist you. Stay at home and use the phone!

TKS customer service hotline
+49 631 3522 499
(Mon-Fri: 8:00-18:00 for new signups)

  • 1Standard dialing rates to the German fixed network apply.

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