TKS Service Update | COVID-19

Customer information and support relating to the COVID-19 pandemic


For timely information, TKS-related news, and additional customer resources, please visit our dedicated COVID-19 customer information page.

TKS Customer Information | COVID-19>>


Due to the current COVID-19 situation all TKS shops will be closed as of March 19th until further notice. Nevertheless we are developing solutions that will enable us to provide our customers with the best possible support and service within this evolving and rapidly changing situation.

At this time, if you have any questions about your TKS services, including billing and payments, reporting a disturbance, or signing up for services, please direct all inquiries to TKS customer service either by phone or email.

TKS Customer Service
+49 631 3522 499

For future updates please take this opportunity to follow TKS on Facebook, where we will post news, service announcements, and other timely information.

TKS on Facebook:

Stay connected, and most of all stay safe and healthy!

Due to the current situation we have to change the hours of operation for our TKS shops Ramstein, Grafenwöhr, and Wiesbaden until April 12th to the following:

Monday-Saturday: 10:00 - 18:00
Sunday: closed

TKS shops Katterbach, Illesheim and Böblingen are closed until further notice due to the regulations by the local authorities. In case of questions, billing issues, internet sign ups and moves, please contact TKS customer service +49 631 3522 499 or send an email to
We will keep you updated on the situation.

Thank you very much for your support and understanding.