Modem upgrades at U.S. military installations in Germany

Rollout information for on-base residents

Starting September 2019, TKS will begin replacing the cable modems that are currently installed in all on-base residences in Germany. The upgrades will be scheduled sequentially, one military installation at a time, until the entire network footprint across Germany has been upgraded.

TKS is installing next-generation DOCSIS 3.1 compliant devices that will offer on-base residents improved connectivity with enhanced security, increased Wi-Fi throughput, and higher bandwidth capacity.

The modem upgrade is part of our renewed tech reinvestment in military communities throughout Germany – so the good news is that this upgrade is going to be implemented completely free of charge.

Family housing: We need access!

In order to install the new TKS modems in family housing units, technicians will need access to your home. When your base has been scheduled, technicians will begin by going door-to-door in order to schedule installation appointments. On the day of your appointment, the installation itself will only takes about 10 minutes.

You may schedule an appointment at your convenience Monday through Friday between the hours of 9:00 and 18:00. Technicians will have approved documentation and can provide suitable identification.

TIP: Technicians have a tight schedule and will need to work fast and efficiently, therefore please be prepared to provide clear and unobstructed access to your existing modem.

Dorms, barracks, SSQs: No appointment needed

If you’re a single service member living in dorms or barracks, there’s no need to schedule an appointment or to be there during the upgrade. Your building manager will coordinate and supervise all of the work.


Landstuhl Regional Medical Center - LRMC
Start: September 9
Status: ongoing

Modem upgrade | What you need to do

  1. Your military base/housing area first must be scheduled for the upgrade, see above.

  2. Technicians will begin by canvasing all housing areas to schedule appointments.
    (Multiple attempts will be made if no one is home.)

  3. Book an appointment: Mon-Fri, 9:00-18:00

  4. Be home for the appointment to provide access, the work should take about 10 minutes (+/-).

  5. When completed your TKS services resume automatically.

Connecting to Wi-Fi

Your new cable modem will also have a new Wi-Fi network name and a new Wi-Fi password.To connect to your new Wi-Fi network simply use the network name (SSID) and password (Preshared Key) listed on the back of the modem.

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