easyConnect & easyMobile data protection

No matter where you use the telephone or surf the internet, we will delete your data in the required way. Any data relating to telephone connections will be deleted no later than 6 and usually 3 months after your invoice has been sent. And data relating to your internet sessions no later than 7 days and usually straight after the end of your session. By the way, itemised bills are also available in short form. Would you like a little less?

Your data - your choice

Telephone directory

You wish to be included in the telephone directory? You choose how detailed you want the entry to be. Do you want directory enquiries to use your entry? You do not wish other users to be able to find you using your telephone number? It’s your choice. We will amend your entry for you.

Itemised bills

You would like to receive an itemised bill? Choose whether you wish to see complete telephone numbers of outgoing calls or telephone numbers without the last three digits. You may make this choice at the time you enter into the contract or at any time after that.

Block caller ID

You do not want the person you are calling to see your telephone number? Disable this feature – either permanently or on a case-by-case basis. Directly on your device.

Trap and trace

You are receiving harassing or even threatening phone calls? You can instruct us to install a trap and trace device. This means that we will store the details of future telephone calls for a limited period of time. We will provide you with a written report on this.

Your contact details for advertising purposes


You are our customer and have already acquired one of our products? If you have given us your consent, we will use your telephone number and your postal and email address to send you information via SMS, MMS, post and email for purposes of advice, advertising our own similar offers and market research. You may object to the use of your telephone number and addresses for this purpose at any time. It’s your choice how to do this: either write us a letter or use your data protection service online. You may access all contact details and other information regarding your data protection rights under “privacy dialog”.

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Privacy information for easyConnect & easyMobile

You have an internet or telephone contract with us? We will primarily use your customer data in order to fulfil the contract entered into with you. This includes sending you letters and activating the right products for you. This personal data is what is known as your "inventory data". In order to troubleshoot any disruptions to your connection, we also store internet traffic data such as your IP address. You expect to receive an accurate telephone bill? Of course you do. To this end, we store telephone traffic data such as the start and the end of your calls as well as the person you have spoken to. We also use your inventory and traffic data to identify and prevent any misuse of our products. You use a mobile phone for your calls and to surf the internet? We use your location data and the entries in your address book to connect your calls and establish your connections.

Deleting & blocking your inventory data

We will delete your inventory data after the contract has ended, but not immediately. The law requires that we retain this data, e.g. for any company audits. They may be archived for up to 10 years. After that we will permanently delete your data. In the meanwhile, we will block it. This means that only a very limited number of staff are able to access the data if required. The period of blocking starts at the end of the year following that in which the contract ends.

Deletion of your other customer data

There is no period of blocking for traffic and location data. We will delete these immediately upon expiry of the storage periods. Internet traffic data and usage data will be deleted no later than after 7 days. Your telephone traffic data will be deleted immediately if it is no longer relevant for invoicing purposes, and no later than 3 months after the invoice has been issued. We will delete your itemised bill after 6 months at the latest.

Additional important topics concerning data privacy

  • Change of purpose & big data

    We primarily use your personal data for the service you are expecting to receive. If the legislator allows us to do so, we will also use your personal data for new purposes. Please refer to the contract and this data protection information for all the purposes of use that have been defined to date.

    We use your personal data as the basis for big data analyses. The analyses help us to improve our products for you and to make informed decisions. Before using your personal data to this end, we will anonymise or pseudonymise it. This means that you will no longer be personally identifiable from this data. Or you will only be identifiable using specially protected additional information. In order to do this we will replace, for example, your name with another, randomly chosen value.

  • Disclosure of your data

    You and the legislator decide how we handle your data. You have not granted us specific consent? In this case we will only disclose your personal data if we are permitted or obliged to do so under German or European law. We work particularly closely with some partners, for instance in customer services or with data centres. In order for these partners to be permitted to process your personal data on our behalf, we lay down detailed contractual requirements.

    You need to call the emergency services from your smartphone? In this case we will pass on your location data to the relevant emergency service. In addition, in some situations we are obliged to disclose your personal contract, connection or location data to German public authorities. We will only do this, however, if we are legally obliged to do so. This may be the case following a judicial order in criminal proceedings.

  • Transfer of data abroad

    We will only store your personal data in Germany. We work with partners outside of the EU only in accordance with the rules laid down by the European Commission. In order for these partners to be permitted to process your personal data on our behalf, we lay down detailed contractual requirements. In relation to your data, this concerns the collaboration with debt-collection companies in the US. We only pass on data that may be required for our outstanding claims to be met. This includes name and address details as well as outstanding balances on TKS invoices.